Shipping policy

Shipping Policy

We aim to process all orders within 1–3 working days. Orders are not processed or dispatched on weekends or public holidays.

Shipping Times

Estimated delivery times are:

• UK Standard Delivery: 2–5 working days
• UK Express Delivery: 1–2 working days

Delivery times are estimates and may vary due to courier delays, customs processing, busy periods, or circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and selected shipping method.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.

Incorrect Addresses

Please ensure your delivery address is correct before completing your order. We cannot guarantee that address changes can be made after an order has been placed.

Delayed, Lost or Damaged Orders

If your order is delayed, lost, or arrives damaged, please contact us at trylulurae@gmail.com with your order number. We will work with the courier to investigate and resolve the issue.

International Orders

International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in the order or shipping cost.

Contact Us

For any questions regarding shipping, please contact us at trylulurae@gmail.com.